Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
For Cash on Delivery (COD) orders, our team will call you for order confirmation before dispatch. During this confirmation call, you can cancel or request changes to your order.
For prepaid orders (UPI, cards, net banking), cancellation or edits can be requested before the order is shipped by contacting our support team with your order ID. Once the order is dispatched, changes may not be possible.
We request customers to inform us as early as possible to ensure a smooth and timely process.
How can I track my order?
How can I track my order?
Enter your tracking ID to check the status of your order.
Once your order is shipped, we will send you tracking details via Email and WhatsApp.
You can use the shared tracking link to check the current status of your order anytime.
If you face any issue or don’t receive the tracking update, our support team is always available to help.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
In some cases, your order may be delivered in multiple packages and items can arrive separately. Please check the tracking details shared via Email or WhatsApp to see if another shipment is still in transit.
If you believe an item is missing after delivery, please contact our support team within 7 days of delivery with your order ID and unboxing details. Our team will review the issue and assist you with the next steps.
We’re here to help and ensure your complete order reaches you.
Returns & Exchange
What is your returns policy?
What is your returns policy?
At Best1, we ensure every product is checked before shipping. However, if you receive a damaged, defective, or wrong product, you can request a return or replacement within 7 days of delivery.
To raise a return request, please contact our support team with your order ID along with clear photos or a short unboxing video showing the issue. This helps us verify and resolve the matter quickly.
Please note:
Products must be unused and in original condition
Items without original packaging or damaged due to misuse are not eligible for return
For hygiene and safety reasons, certain products may be non-returnable, unless damaged or defective
Once the issue is verified, we will arrange a replacement or refund as per the situation.
How do I initiate a return?
How do I initiate a return?
To initiate a return, please contact our support team within 7 days of delivery with your order ID.
For faster verification, we may ask you to share clear photos or a short unboxing video showing the issue (damaged, defective, or wrong item). Once the request is reviewed and approved, our team will guide you through the return or replacement process.
Please note that products must be unused and in original condition to be eligible for return.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We offer exchange or replacement in the following cases:
The product received is damaged
The color received is different from what you ordered
The variant received is different from your order
A wrong product has been delivered
To request an exchange or replacement, please contact our customer support team within 7 days of delivery with your order ID. We may ask for clear photos or a short unboxing video to verify the issue.
If your concern does not fall under the above scenarios, please feel free to reach out to our customer service via email or message, and our team will assist you accordingly.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 5-6 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
